Assist
Human decides, agent prepares
The agent gathers information, drafts and proposes. Typically 30–50% time saved. The standard starting point for recruitment and credit decisions.
Virtual employees
Colleagues that take over processes — not just answer questions
A virtual employee is an AI agent with a role, access to your systems and clear limits. It does the work, escalates exceptions and records every step.
Three levels
You decide how much the agent does on its own
Partly take over
Agent handles the standard, human the exception
Standard cases are handled autonomously, exceptions are escalated. Typically 60–80% of volume. The most chosen end state.
Fully take over
Straight-through, human on escalation
The whole process within set limits, with logging and spot checks. In customer contact a human is always reachable.
Job description
Every virtual employee gets a job description
Everyone knows what it does, where its authority ends and who it turns to. It is also the documentation your auditor, supervisor and the AI Act ask for.
Job description
- Role
- Accounts payable clerk
- Decides alone
- Invoices up to €2,500 with a full PO match
- Reads
- Exact, invoices@ inbox, purchase orders
- Writes
- Bookings and payment proposal
- Escalates to
- Sanne (finance) on deviation > 2%
- Reports
- Daily summary at 17:00
- Sovereignty
- Level 4 · model and location logged
Catalogue
Eleven virtual employees, ready to deploy
Customer service
Customer contact agent
Answers questions via chat, email, WhatsApp and phone, looks up orders, changes appointments and hands over to a colleague with a summary.
- Systems
- CRM, helpdesk, web shop, telephony
- Impact
- 50–70% resolved autonomously, 24/7
Orders & returns
Order processor
Reads orders from email and PDF, enters them into the ERP, processes returns and credit notes.
- Systems
- ERP, email, web shop
- Impact
- 70–85% without manual work
Finance
Accounts payable clerk
Reads invoices, matches them to purchase order and receipt, codes them and routes exceptions for approval.
- Systems
- AFAS, Exact, SAP, Twinfield, DMS
- Impact
- 70–80% straight-through
Finance
Accounts receivable agent
Sends reminders, answers payment questions and proposes payment plans within your rules.
- Systems
- Accounting, email, payment platform
- Impact
- Shorter payment times, less manual work
Compliance
KYC/AML analyst
Collects Chamber of Commerce and UBO data, compares documents and drafts the due-diligence file and risk memo for your compliance officer.
- Systems
- Business registers, UBO register, CRM, DMS
- Impact
- 50–60% less file time
Legal
Document drafter
Generates resolutions, powers of attorney, standard contracts and letters from case data, using your own templates.
- Systems
- DMS, templates, CRM
- Impact
- From hours to minutes per document
HR
HR service desk
Answers questions about leave, collective agreements and policy, handles standard changes and guides new colleagues through onboarding.
- Systems
- AFAS, Visma, Workday, intranet
- Impact
- 60–70% of HR questions
Sales
Sales assistant
Qualifies leads, drafts quotes from your price lists, schedules meetings and keeps the CRM up to date.
- Systems
- Pipedrive, Salesforce, HubSpot, calendar
- Impact
- Faster quotes, cleaner pipeline
IT & facilities
IT service desk
Handles password resets and access requests, triages tickets and routes requests to the right team.
- Systems
- TOPdesk, ServiceNow, Entra ID
- Impact
- 40–60% of tickets
Scheduling
Planner
Schedules trips, appointments or technicians, processes changes and keeps customers informed.
- Systems
- Scheduling software, telephony, SMS
- Impact
- Fewer planning hours, fewer no-shows
Public services
Citizen contact agent
Answers citizen questions, handles intake for reports and applications and writes letters in plain language.
- Systems
- Case system, website, telephony
- Impact
- 30–50% of contacts
See how a virtual employee works in your process?
In 30 minutes we map which process fits best, what it delivers and how your data stays sovereign. No sales pitch — an honest assessment.
- Confirmed within one working day
- Video or on-site
- First ROI estimate on the spot