For SMBs
A virtual employee takes customer contact, order processing or administration off your team’s plate. Fixed price, live in 6–8 weeks, connected to your own systems.
Popular with SMBs
For organisations of roughly 100 to 250 staff, where a process takes at least two FTE of work.
Answers questions via chat, email, WhatsApp and phone, looks up orders, changes appointments and hands over to a colleague with a summary.
Reads invoices, matches them to purchase order and receipt, codes them and routes exceptions for approval.
Reads orders from email and PDF, enters them into the ERP, processes returns and credit notes.
Answers questions about leave, collective agreements and policy, handles standard changes and guides new colleagues through onboarding.
Worked example
5,000 contacts a month, 6 minutes each, 60% resolved autonomously. That is 3,600 hours a year your team spends on other work.
Capacity freed up
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Indicative. Payback and net result include an estimated investment for implementation and running costs, based on comparable projects. Assumes 1,500 productive hours per FTE; staff cost = gross × 1.5. We work out your exact business case with you.
Proof
Table du Sud
A virtual employee answers customer questions and gives personal product advice, so customers get help with their choice right away and the team has time for customers and product.
BAM Telecom
When digging for fibre, residents have lots of questions: when will they reach my street, what happens to my garden or driveway, who can I contact? A virtual employee answers those questions right away and supports residents during the works, so the project team can focus on delivery.
How it works
We map your processes, select the virtual employees with the highest return and calculate the business case.
Our own team builds the agent and connects it to your systems, with job description, limits and audit trail.
The agent starts working, your team supervises. We tune for resolution rate and quality.
More processes, more channels, more colleagues on the team — on the same platform.
It frees up capacity. Most clients use it to grow without hiring, to leave vacancies unfilled or to move their team to more complex work. Customers can always reach a human — which is also what Dutch regulators expect.
An SMB project is in production within 6–8 weeks, an enterprise project within 8–12 weeks. We start with a 2–3 week scan that firms up the business case per process.
That depends on the process, the volume and the integrations. After the scan you get a fixed price per phase, with no per-seat licences or separate integrator. In the first call we give an indication straight away and calculate what it delivers for you.
In 30 minutes we map which process fits best, what it delivers and how your data stays sovereign. No sales pitch — an honest assessment.