Customer contact agent
Answers questions via chat, email, WhatsApp and phone, looks up orders, changes appointments and hands over to a colleague with a summary.
- Systems
- CRM, helpdesk, web shop, telephony
- Impact
- 50–70% resolved autonomously, 24/7
Housing associations & property
Virtual employees take in repair requests, schedule the technician, answer tenant questions and offer payment plans within your policy.
Worked example
6,000 contacts a month × 6 minutes = 7,200 hours a year. The agent handles 50% on its own.
Sound familiar?
High contact volumes about repairs, rent and nuisance.
Sensitive personal data that must not go to a US cloud.
Rent arrears picked up too late.
Your virtual colleagues
Answers questions via chat, email, WhatsApp and phone, looks up orders, changes appointments and hands over to a colleague with a summary.
Schedules trips, appointments or technicians, processes changes and keeps customers informed.
Sends reminders, answers payment questions and proposes payment plans within your rules.
Secure and compliant
Runs on Dutch infrastructure with per-action logging and an exit plan at delivery.
BAM Telecom
When digging for fibre, residents have lots of questions: when will they reach my street, what happens to my garden or driveway, who can I contact? A virtual employee answers those questions right away and supports residents during the works, so the project team can focus on delivery.
In 30 minutes we map which process fits best, what it delivers and how your data stays sovereign. No sales pitch — an honest assessment.