NL

Insurers & financial services

Claims, policies and files — without the queue

Virtual employees take in claims, answer policy and contract questions and check whether mortgage and lease files are complete. Hosted in Europe, explainable and auditable.

Worked example

Insurer or intermediary

4,000 claims and policy questions a month × 12 minutes = 9,600 hours a year. The agent handles 50% on its own.

Capacity freed
3,2 fte
Value per year
€168K
Hours freed per year
4,800 hours
Use your own numbers

Sound familiar?

What organisations in your industry run into

44% of the financial sector requires European hosting for AI — most AI vendors do not deliver it.

Customer contact volumes grow faster than the team.

DORA and supervisors require demonstrable continuity and an exit plan.

Your virtual colleagues

Three colleagues that deliver most in your industry

Customer service

Customer contact agent

Answers questions via chat, email, WhatsApp and phone, looks up orders, changes appointments and hands over to a colleague with a summary.

Systems
CRM, helpdesk, web shop, telephony
Impact
50–70% resolved autonomously, 24/7
Legal

Document drafter

Generates resolutions, powers of attorney, standard contracts and letters from case data, using your own templates.

Systems
DMS, templates, CRM
Impact
From hours to minutes per document
Compliance

KYC/AML analyst

Collects Chamber of Commerce and UBO data, compares documents and drafts the due-diligence file and risk memo for your compliance officer.

Systems
Business registers, UBO register, CRM, DMS
Impact
50–60% less file time

Secure and compliant

Built for the rules that apply to you

Standard exit plan and multi-model architecture: you never depend on a single vendor.

  • Disclosure that the customer is talking to AI (AI Act Art. 50)
  • A human always reachable (Dutch regulators)
  • Audit trail of every action
  • Exit plan at delivery

Since 2017 we have built conversational AI and agents for organisations such as KLM, the City of Rotterdam, BAM Telecom and Table du Sud.

A virtual employee for insurers & financial services?

In 30 minutes we map which process fits best, what it delivers and how your data stays sovereign. No sales pitch — an honest assessment.

  • Confirmed within one working day
  • Video or on-site
  • First ROI estimate on the spot
Calculate savings