Customer contact agent
Answers questions via chat, email, WhatsApp and phone, looks up orders, changes appointments and hands over to a colleague with a summary.
- Systems
- CRM, helpdesk, web shop, telephony
- Impact
- 50–70% resolved autonomously, 24/7
Insurers & financial services
Virtual employees take in claims, answer policy and contract questions and check whether mortgage and lease files are complete. Hosted in Europe, explainable and auditable.
Worked example
4,000 claims and policy questions a month × 12 minutes = 9,600 hours a year. The agent handles 50% on its own.
Sound familiar?
44% of the financial sector requires European hosting for AI — most AI vendors do not deliver it.
Customer contact volumes grow faster than the team.
DORA and supervisors require demonstrable continuity and an exit plan.
Your virtual colleagues
Answers questions via chat, email, WhatsApp and phone, looks up orders, changes appointments and hands over to a colleague with a summary.
Generates resolutions, powers of attorney, standard contracts and letters from case data, using your own templates.
Collects Chamber of Commerce and UBO data, compares documents and drafts the due-diligence file and risk memo for your compliance officer.
Secure and compliant
Standard exit plan and multi-model architecture: you never depend on a single vendor.
Since 2017 we have built conversational AI and agents for organisations such as KLM, the City of Rotterdam, BAM Telecom and Table du Sud.
In 30 minutes we map which process fits best, what it delivers and how your data stays sovereign. No sales pitch — an honest assessment.