Cases
Since 2017 we have taken conversational AI and agents live at organisations that cannot afford it to go wrong.
KLM Royal Dutch Airlines
A virtual employee guides new KLM colleagues through their entire onboarding: from practical questions and arrangements to policy, systems and finding their way in the organisation. Always available, so HR and managers can spend their time on personal contact.
Gemeente Rotterdam
Benti is an anonymous online guide that quickly leads residents with money worries to the right local help. Without saying who you are: a few short questions, tailored advice right away and contact with the right organisation nearby — no complicated forms. Co-created with IBM Consulting.
BAM Telecom
When digging for fibre, residents have lots of questions: when will they reach my street, what happens to my garden or driveway, who can I contact? A virtual employee answers those questions right away and supports residents during the works, so the project team can focus on delivery.
Table du Sud
A virtual employee answers customer questions and gives personal product advice, so customers get help with their choice right away and the team has time for customers and product.
In a call we show how these projects went, what they delivered and what that means for your organisation.