Customer contact agent
Answers questions via chat, email, WhatsApp and phone, looks up orders, changes appointments and hands over to a colleague with a summary.
- Systems
- CRM, helpdesk, web shop, telephony
- Impact
- 50–70% resolved autonomously, 24/7
For enterprise
For organisations where security, compliance and continuity are non-negotiable. Multiple virtual employees, deep integrations and a platform you can audit.
Multi-agent
Enterprise clients often start with one process and expand to three to five collaborating agents within a year.
Answers questions via chat, email, WhatsApp and phone, looks up orders, changes appointments and hands over to a colleague with a summary.
Answers questions about leave, collective agreements and policy, handles standard changes and guides new colleagues through onboarding.
Collects Chamber of Commerce and UBO data, compares documents and drafts the due-diligence file and risk memo for your compliance officer.
Handles password resets and access requests, triages tickets and routes requests to the right team.
Reads invoices, matches them to purchase order and receipt, codes them and routes exceptions for approval.
Generates resolutions, powers of attorney, standard contracts and letters from case data, using your own templates.
Worked example
We model enterprise projects with your own volumes, staff costs and integration costs. Pick the example closest to your situation.
Capacity freed up
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Indicative. Payback and net result include an estimated investment for implementation and running costs, based on comparable projects. Assumes 1,500 productive hours per FTE; staff cost = gross × 1.5. We work out your exact business case with you.
Proof
KLM Royal Dutch Airlines
A virtual employee guides new KLM colleagues through their entire onboarding: from practical questions and arrangements to policy, systems and finding their way in the organisation. Always available, so HR and managers can spend their time on personal contact.
Gemeente Rotterdam
Benti is an anonymous online guide that quickly leads residents with money worries to the right local help. Without saying who you are: a few short questions, tailored advice right away and contact with the right organisation nearby — no complicated forms. Co-created with IBM Consulting.
How it works
We map your processes, select the virtual employees with the highest return and calculate the business case.
Our own team builds the agent and connects it to your systems, with job description, limits and audit trail.
The agent starts working, your team supervises. We tune for resolution rate and quality.
More processes, more channels, more colleagues on the team — on the same platform.
We choose per use case and make it visible. Antonic.ai can run open and European models on Dutch infrastructure. For less sensitive use cases you can pick another model. The logs always show which model ran where.
The transparency obligation (Article 50) has applied since 2 August 2026: our agents disclose that they are AI by default. For high-risk use cases such as recruitment and credit scoring the stricter requirements apply from 2 December 2027; we set those processes up with human oversight, documentation and an audit trail.
Yes. Every project includes an exit plan and Antonic.ai is model-agnostic. You are not locked into one AI vendor — and not into us either.
In 30 minutes we map which process fits best, what it delivers and how your data stays sovereign. No sales pitch — an honest assessment.