Customer service
Customer contact agent
Answers questions via chat, email, WhatsApp and phone, looks up orders, changes appointments and hands over to a colleague with a summary.
Virtual employees · Sovereign AI from the Netherlands
Your new colleagues work 24/7. Your data stays in the Netherlands.
Our AI agents take over customer contact, administration, compliance and scheduling, partly or fully. Your data stays as sovereign as your process requires, and we can prove it.
Virtual employee · Accounts payableReports to: Sanne, finance
Active- Invoice 88412 from Van Dijk Wholesale read
- Matched to purchase order PO-2231 and receipt
- Booked in Exact · cost centre 4100
- Deviation €312 (4.1%) → sent to Sanne
- Sanne approves · payment proposal prepared
Model: Mistral (open)Location: NLSovereignty: level 4Audit trail: on
- Since 2017conversational AI in production
- 20+deployments live
- 6–12 weeksfrom scan to production
- Level 4sovereignty available
Organisations we work with
Why Chatbots.expert
The difference is in what you don’t get
No endless pilots, no hidden US models, no separate integrator and no lock-in. Here is how our approach compares to what is common in the market.
Chatbots.expertCommon in the market
Proven in production20+ agents live since 2017, incl. KLM and City of RotterdamPilots and demos without production experience
Provably sovereignData in the Netherlands; per use case you see which model runs and whereA European promise, but data sent to a US model
One team, live fastWe build and integrate ourselves; SMB live in 6–8 weeksPlatform plus separate integrator, months of lead time
No lock-inModel-agnostic, 400+ connectors, exit plan with every deliveryLocked into one platform and one language model
Compliance as standardAI disclosure, human handover and audit trail in every agentCompliance as an extra or a roadmap item
Virtual employees
Which colleague will you hire?
Every virtual employee has a defined role, a job description and a manager. It works in your systems and escalates when it should.
Finance
Accounts payable clerk
Reads invoices, matches them to purchase order and receipt, codes them and routes exceptions for approval.
Compliance
KYC/AML analyst
Collects Chamber of Commerce and UBO data, compares documents and drafts the due-diligence file and risk memo for your compliance officer.
Orders & returns
Order processor
Reads orders from email and PDF, enters them into the ERP, processes returns and credit notes.
HR
HR service desk
Answers questions about leave, collective agreements and policy, handles standard changes and guides new colleagues through onboarding.
Public services
Citizen contact agent
Answers citizen questions, handles intake for reports and applications and writes letters in plain language.
How it works
From first call to a colleague in production
- 1
Scan
2–3 weeksWe map your processes, select the virtual employees with the highest return and calculate the business case.
- 2
Build
6–12 weeksOur own team builds the agent and connects it to your systems, with job description, limits and audit trail.
- 3
Live with oversight
From day 1The agent starts working, your team supervises. We tune for resolution rate and quality.
- 4
Scale
OngoingMore processes, more channels, more colleagues on the team — on the same platform.
Sovereignty
Sovereignty you can audit
Many vendors promise a European solution and still send your data to a US model. We show per use case which model runs, on what hardware and under which jurisdiction — and deliver an exit plan as standard.
- Level 4Dutch infrastructureAntonic.ai
- Level 3European hosting, open or European modelAntonic.ai
- Level 2European vendor, US modelAbout 95% of Dutch AI vendors
- Level 1US cloud, EU regionHyperscaler EU regions
- Level 0US SaaSDefault for many large platforms
ROI
What does it deliver for you?
Pick an example or enter your own numbers. For processes of two FTE or more, a project usually pays for itself within a year.
Capacity freed up
–
- Hours freed per year
- –
- Value per year
- –
- Payback period
- –
- Net result over 3 years
- –
Indicative. Payback and net result include an estimated investment for implementation and running costs, based on comparable projects. Assumes 1,500 productive hours per FTE; staff cost = gross × 1.5. We work out your exact business case with you.
Cases
In production at organisations that cannot afford failure
Aviation
KLM Royal Dutch Airlines
Onboarding new employees, in every aspect
A virtual employee guides new KLM colleagues through their entire onboarding: from practical questions and arrangements to policy, systems and finding their way in the organisation. Always available, so HR and managers can spend their time on personal contact.
Public sector
Gemeente Rotterdam
Benti — an anonymous route to debt support
Benti is an anonymous online guide that quickly leads residents with money worries to the right local help. Without saying who you are: a few short questions, tailored advice right away and contact with the right organisation nearby — no complicated forms. Co-created with IBM Consulting.
Frequently asked questions
What exactly is a virtual employee?
An AI agent with a defined role — for example accounts payable clerk or customer contact agent — that has access to your systems, carries out tasks on its own within agreed limits and escalates to a colleague when needed. Every virtual employee gets a job description: what it does, where its authority ends and who it reports to.
Where is our data stored, and which AI model do you use?
We choose per use case and make it visible. Antonic.ai can run open and European models on Dutch infrastructure. For less sensitive use cases you can pick another model. The logs always show which model ran where.
Does this replace our staff?
It frees up capacity. Most clients use it to grow without hiring, to leave vacancies unfilled or to move their team to more complex work. Customers can always reach a human — which is also what Dutch regulators expect.
How fast can we go live?
An SMB project is in production within 6–8 weeks, an enterprise project within 8–12 weeks. We start with a 2–3 week scan that firms up the business case per process.
Does this comply with the EU AI Act?
The transparency obligation (Article 50) has applied since 2 August 2026: our agents disclose that they are AI by default. For high-risk use cases such as recruitment and credit scoring the stricter requirements apply from 2 December 2027; we set those processes up with human oversight, documentation and an audit trail.
What does it cost?
That depends on the process, the volume and the integrations. After the scan you get a fixed price per phase, with no per-seat licences or separate integrator. In the first call we give an indication straight away and calculate what it delivers for you.
Can we switch later?
Yes. Every project includes an exit plan and Antonic.ai is model-agnostic. You are not locked into one AI vendor — and not into us either.
Ready for your first virtual colleague?
In 30 minutes we map which process fits best, what it delivers and how your data stays sovereign. No sales pitch — an honest assessment.
- Confirmed within one working day
- Video or on-site
- First ROI estimate on the spot