Public services
Citizen contact agent
Answers citizen questions, handles intake for reports and applications and writes letters in plain language.
- Systems
- Case system, website, telephony
- Impact
- 30–50% of contacts
Municipalities & public sector
Citizens helped right away, data kept in the country
A citizen contact agent that answers questions, takes in reports and applications and writes letters in plain language. Fits the stricter Dutch government cloud policy and is ready for GPT-NL.
Worked example
Municipality of 100,000 residents
150,000 contacts a year × 5 minutes = 12,500 hours. The agent resolves 40% on its own; a colleague is always reachable.
- Capacity freed
- 3,3 fte
- Value per year
- €175K
- Hours freed per year
- 5,000 hours
Sound familiar?
What organisations in your industry run into
Since July 2026 the Dutch government requires EEA storage, encryption and an exit plan for cloud services.
The contact centre gets more questions, through more channels, on the same budget.
Citizens must always be able to reach a human and know they are talking to AI.
Your virtual colleagues
Three colleagues that deliver most in your industry
Legal
Document drafter
Generates resolutions, powers of attorney, standard contracts and letters from case data, using your own templates.
- Systems
- DMS, templates, CRM
- Impact
- From hours to minutes per document
IT & facilities
IT service desk
Handles password resets and access requests, triages tickets and routes requests to the right team.
- Systems
- TOPdesk, ServiceNow, Entra ID
- Impact
- 40–60% of tickets
Secure and compliant
Built for the rules that apply to you
Proven at the City of Rotterdam with Benti: an anonymous guide that leads residents with money worries to the right local help.
- Disclosure that the customer is talking to AI (AI Act Art. 50)
- A human always reachable (Dutch regulators)
- Audit trail of every action
- Exit plan at delivery
Public sector
Gemeente Rotterdam
Benti — an anonymous route to debt support
Benti is an anonymous online guide that quickly leads residents with money worries to the right local help. Without saying who you are: a few short questions, tailored advice right away and contact with the right organisation nearby — no complicated forms. Co-created with IBM Consulting.
A virtual employee for municipalities & public sector?
In 30 minutes we map which process fits best, what it delivers and how your data stays sovereign. No sales pitch — an honest assessment.
- Confirmed within one working day
- Video or on-site
- First ROI estimate on the spot