Customer service & e-commerce
A customer contact agent that looks up orders, arranges returns and makes changes — and hands over to your team with a summary whenever in doubt.
Worked example
5,000 contacts a month × 6 minutes = 6,000 hours a year. 60% is resolved autonomously.
Sound familiar?
Ticket volume grows, the budget does not.
Peaks in Q4 and during campaigns cannot be absorbed with permanent staff.
A chatbot that only recites FAQs frustrates customers more than it helps.
Your virtual colleagues
Answers questions via chat, email, WhatsApp and phone, looks up orders, changes appointments and hands over to a colleague with a summary.
Reads orders from email and PDF, enters them into the ERP, processes returns and credit notes.
Qualifies leads, drafts quotes from your price lists, schedules meetings and keeps the CRM up to date.
Secure and compliant
Meets AI Act Art. 50 and Dutch regulator guidance: customers know they are talking to AI and can always reach a human.
Table du Sud
A virtual employee answers customer questions and gives personal product advice, so customers get help with their choice right away and the team has time for customers and product.
In 30 minutes we map which process fits best, what it delivers and how your data stays sovereign. No sales pitch — an honest assessment.